Employees and businesses both benefit when companies adopt a mobile-first approach that allows employees to work with a device they are already familiar with. The value of mobile is especially clear with field employees. Mobile apps can streamline field operations by more easily communicating site locations, scheduling employees and the resources they need, and providing relevant and timely customer information, giving them the ability to resolve customer issues more efficiently. By enabling a mobile workforce with mobile apps to improve workflow, businesses can increase employees’ productivity and help alleviate frustration. The mobile app should integrate with back-end systems as efficiently as possible, bringing relevant information to the device in a timely, secure and user-friendly manner. Those that miss the mobile opportunity for their workforce may find themselves left behind in the wave of digital transformation.