This is the most frustrating identification confirmation process ever - the agent can barely hear you and you have to shout to get through, the apl refuses to connect if you're headphones are Bluetooth. Agent's video quality is horrid; their system that supposedto send a phone verification code just doesn't work. And the agents just keep hanging up on you when their system browns out, so you have to keep restarting the whole thing all over again 🙄 😒 😑
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