KFC India online ordering app

The app has so little integration with backend that it should be called a parody of an app. My order was undelivered by the time mentioned and it was still showing delivery around 8:17 pm for more than 2 hours . At the end I never got the product but there's no provision of refund which should be automated. Nor does it show that your order has been cancelled so you should reorder from else.The feedback web page available doesn't allow you to add your city and KFC store so you can never complain.

The app is good, but the service is worse. Nobody picks up from customer service, and the call gets auto disconnected. Restaurant people give the order to third-party delivery guys and ask to check the status, and we have to guide them to get the delivery. Worst experience, if you guys can't handle the delivery, then why gives us options in the first place. Pathetic

One of the worst UI for an app ever seen. Difficult to set location, place an order. I placed an order the amount deducted but the order was not placed. But the worst part is in the app there is not a single thing so that i can raise complaint for this as there is not even a failed payment or something in my order history, unlike other apps. The amount is less likely to refund now.