4.0
839 reviews
50K+
Downloads
Content rating
Everyone
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About this app

Pet Cloud features:

Inbox & Docs: Create folders for medical records, adoption records, vet bills, pictures, and create personalized folders. Especially helpful during a pet emergency: Access all your records wherever and whenever you need them; and upload and share documents with anyone.

Reminders: The Pet Cloud lets you know when the important stuff is due. You set the date, and it will remind you when your pet is due for their shots and vaccinations.

Connect: The Pet Cloud makes it easy for you to meet other pets and their parents. Use the search tool to discover who's around you and get connected. Chat, share photos, plan play dates, and more!

Explore: Never feel lost again—wherever you roam, you’ll have access to all things pet. Easily find pet hotels, groomers, daycares, dog parks, shelters, pet-friendly restaurants, and emergency pet hospitals in a flash.

Loss Prevention: Unique pet tags integrate with your Pet Cloud profile. If your pet ever goes astray, they can be reunited with you using the unique code on the back of the tag. You and your family are alerted via text message.

Live Vet Access: Have a pet emergency or question for a veterinarian? Pet Cloud users can access live veterinary professionals 24/7.

Pet Insurance: The Pet Cloud seamlessly integrates with Figo Pet Insurance. Submit claims, add medical records and anything pertaining to your pet’s health through the app. Also, information about your pet’s insurance policy—deductible, payment history, coverage, etc.—is automatically populated.
Updated on
Apr 11, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info and Financial info
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
Data can’t be deleted

Ratings and reviews

4.0
820 reviews
cgorin
March 2, 2025
I'm having the same login issue as others have described. After using the app for over a year without problems, suddenly I'm not able to login. I've tried uninstalling and reinstalling the app several times and cannot login to view the decision of my first claim that I submitted. I've reached out to support several times with no response.
2 people found this review helpful
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Figo Pet Insurance, LLC.
March 4, 2025
Hi, we’re so sorry to hear about the trouble you’re experiencing with the app. If you haven't already, please contact our customer service team via email athelp@support.mypetcloud.com so we can assist you with your specific claims in greater detail.
Debbie Cravey
February 2, 2025
After setting up my account following the instructions, I've not been able to log in on this app. It just loops back to the login screen without any indication that anything is amiss. I've cleared the cache, uninstalled and reinstalled the app, reset my password etc. but always the same result. I did receive a kind response from support, who said they "re-synced" the data, but alas, it didn't help. Same frustrating login loop. The AKC web portal does work, so I'll use that instead going forward.
11 people found this review helpful
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Figo Pet Insurance, LLC.
February 4, 2025
Hi Debbie, we’re sorry to hear about the login issues you’ve been facing. We appreciate your patience. If the issues persist, please reach out to us via email at help@support.mypetcloud.com so we can look into this further.
Azzy Aguirre
December 20, 2024
I honestly don't get why people are pissed about having to log in each time. The app is great. I've had it for a while now and everything is extremely easy to access; policy documents, claim tracker, filing a claim, reaching out to their service team, chatting with a vet that's available 24/7, and seeing other pets like a social media app. It's very user-friendly and a great enough app for me to recommend. As someone who works in insurance, ALL insurance apps should be like this.
2 people found this review helpful
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Figo Pet Insurance, LLC.
December 20, 2024
Hi Azzy - we’re thrilled to hear about your great experience with us! Thank you for being part of the Figo fam 😊

What’s new

General improvements and bug fixes.

App support

Phone number
+18447383446
About the developer
Figo Pet Insurance LLC
appengineering@insurefigo.com
540 N Dearborn St Unit 10873 Chicago, IL 60610-1075 United States
+1 919-882-3162