Vietcombank Smart OTP

As expat, I can't transfer money from my VCB account (more than 2mln) without entering VCB OTP. I don't have any mobile number registered with this app, and it will not allow me to choose on VCB Banking app or VCB OTP app. There are serious issues with integrating proper user experience into the whole process of verification and payment movement. Very frustrating as this blocks me to transfer higher amounts of money

The new type of VCB apps are just idiotic, useless IT team and developer. They intergrated the smart otp into the digi, but are not able to let the digi input the challenge number to get the code to realize the online payment and clients have yet to use the vcb smart otp, but the vcb smart opt are not working ( i use BB key2) and every time download the vcb smart otp the app crahsed. So if you deposit the money at vcb, then they hold it on their bank, instead of let you transfer the money out.

App crashes all the time, and send message that the phone security is not ok. But no explanation, also not from support team. After a lot of trial and error, found out I had to delete my swift keyboard - but no support whatsoever from VCB