
Donita Main
This is a very frustrating app that is not user friendly. I installed the mobile app and it was never able to read my passport code. I tried to do it manually but it would not give me the option to put in the year for expiration. I then tried to complete it on my PC. It says I already have a visa, but when I search for it, it says no visa on record. Also, my room mate, Esther James was not able to complete hers, as it would not take a photo. I am to travel on November 7. No luck getting it
10 people found this review helpful

A Google user
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I had to restart the application twice because the app wipes my data if I don't complete the whole application within 20 minutes or so. I finally got ready to pay, entered 3 different credit cards, and none would go through. I just kept hitting the pay button and nothing happened!! Edit: Looks like the app is under maintenance now. Hopefully the issues are fixed when I try again tomorrow. š¤ EDIT AGAIN: YAY! It works now! Thank you for patching.
12 people found this review helpful
Hi Danielle, thanks for your feedback. We apologise for the issues you experienced during our system upgrade. Enjoy your visit to New Zealand.

A Google user
When running the app, it's not really clear how to scan the passport page. I failed several times before I realized that I had to line up the marked area with the bottom of the passport page. Only when I received the email confirmation, I realized that the number was completely mis-scanned. Only the last two digits were correct. The app doesn't offer an option to check the information later, only to delete the record.
78 people found this review helpful