My Swisscom
3.4star
19.6K reviews
1M+
Downloads
Everyone
info
About this app
Your subscription is in your hands at all times with the My Swisscom App. Log in easily using your fingerprint or facial recognition.
• Adjust subscriptions and check invoices at any time:
Order products and modify subscriptions according to your needs. Get an overview of your current costs, invoices and open orders.
• Support without waiting:
With our digital assistant Sam and Smart Support, you get help 24/7.
• Set up products as required:
Edit TV channel lists, view WLAN password, save electricity with WLAN idle times, set devices up and other functions.
• Change subscriptions:
Order products and modify subscriptions according to your needs.
• Stay informed:
See stories on service tips, offers and digitalisation topics. You receive push notifications in the event of faults and important information.
• Swisscom Benefits loyalty programme:
Monthly instant prizes and prize draws, an annual loyalty gift, special offers and much more.
The My Swisscom App is available for smartphones and tablets for all residential customers with a Swisscom subscription.
The online Customer Center is available to our business customers: www.swisscom.ch/app
• Adjust subscriptions and check invoices at any time:
Order products and modify subscriptions according to your needs. Get an overview of your current costs, invoices and open orders.
• Support without waiting:
With our digital assistant Sam and Smart Support, you get help 24/7.
• Set up products as required:
Edit TV channel lists, view WLAN password, save electricity with WLAN idle times, set devices up and other functions.
• Change subscriptions:
Order products and modify subscriptions according to your needs.
• Stay informed:
See stories on service tips, offers and digitalisation topics. You receive push notifications in the event of faults and important information.
• Swisscom Benefits loyalty programme:
Monthly instant prizes and prize draws, an annual loyalty gift, special offers and much more.
The My Swisscom App is available for smartphones and tablets for all residential customers with a Swisscom subscription.
The online Customer Center is available to our business customers: www.swisscom.ch/app
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
App activity, App info and performance, and Device or other IDs
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.4
18.8K reviews
Monky Man
- Flag inappropriate
January 31, 2025
Buggy mess. I had to visit the store multiple times just to get a prepaid esim to work. Why? Because the in app camera cannot focus on my id and constantly returns an error message. The same thing happened to the clerk in the store trying to help me with HIS phone. Then, when I tried to login, I was FORCED to identify myself again with my ID that I JUST SCANNED AT THE STORE. Why is this a feature? They also offered a delivery letter option with a code...Which didnt work. Buggy terrible app.
Swisscom (Switzerland) Ltd
January 31, 2025
Thank you for your feedback and sorry to read about the issues you faced with the app, especially regarding the camera and ID verification process. Your experience is important to us, and we’re committed to improving. We regret your start with Swisscom was not as smooth as expected and hope you will be able to enjoy using your prepaid eSIM.
Anonymous Buccaneer
- Flag inappropriate
- Show review history
March 23, 2025
The app is good, but the webmail service is quite poor: it offers only very basic email filtering, which would be a necessary feature because the spam filter lets 90% of junk mail reach the Inbox.
1 person found this review helpful
Swisscom (Switzerland) Ltd
March 24, 2025
Hello Anonymous Buccaneer. Thank you for your 3 ⭐ and your feedback. I’m sorry to hear that you are currently not satisfied with our webmail. We continuously optimize and improve our products. I would be happy to forward this internally. Have a nice afternoon. Kind regards, Janine
Flavio W
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- Show review history
November 10, 2024
After the last update I can't even log in. Every time I press the Login button it seems to try to open the login window but immediately returns to the same screen with the Login button. After pressing it for god knows how many times it worked, just to throw me back to this screen after logging in, literally unusable. Edit: After trying several times with closing the app it worked. At one point it did however have two instances of the app in the recent apps overview, one still with the login.
Swisscom (Switzerland) Ltd
November 11, 2024
Hello Flavio. Thank you for your review and feedback. I'm sorry that you've been having trouble logging in. Often, a reinstall of the app can help. I will gladly pass on your input internally. If reinstalling doesn't improve the situation, please feel free to contact us at www.swisscom.ch/contact. Have a great day. Janine, Online Care Team.
App support
About the developer
Swisscom (Schweiz) AG
releasesupport.appstores@swisscom.ch
Alte Tiefenaustrasse 6
3050 Bern
Switzerland
+41 79 571 68 86
