
David Sheldon
The app is good, in that it allows you to top up gas and electric at any time, by any amount. However, the reading it gives is not real time, but estimated from the last couple of hours usage. It would be more helpful if it updated when you ate in the app too get the latest meter reading as the smart meter does. Just a warning also, electric top up is almost immediate, gas takes half hour to go through.
1 person found this review helpful
Utilita Energy Limited
February 13, 2025
With every new app version we are introducing new features and improving existing ones. We are sure that your feedback will only help us improve further.
Daniel

Christine Venner
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I changed my review to 5* because the app does everything I need it to now. All the bugs seem to have been fixed. I can put money onto my gas & electric wherever I am, and it is on my meter within 30 mins. I get warnings that my meters are low on funds, so I never get an interrupted supply. Also, the competitions in the app are a one click entry, as well as opportunities to pre book tickets for certain shoes. I'm very happy with this app.
28 people found this review helpful
Utilita Energy Limited
January 28, 2021
Hi there, we apologise for any inconvenience this might have caused. We want to have a look into this for you, would you be able to email us at appfeedback@utilita.co.uk? Thanks, Alex.

becky Abbott
Awful app has been displaying the same message for months telling me the app is having technical difficulties and you're trying to fix it, (clearly lies) meaning I can't see my home screen so I'm unable to check how much electricity I have on my meter, have tried using live chat several times ro ask for help and nobody ever answers my issues. Have deleted and reinstalled the app so many times I've lost count, and still this problem continues... sort it out, utilita!!!!
54 people found this review helpful
Utilita Energy Limited
December 17, 2024
Good Morning, I am sorry to read this. Please email us at customerexperience@utilita.co.uk with your details, I will then give you a call to see if I can help.
Many Thanks
Luke