
KiWi
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I thought for 2 step verification, you have to enable yourself? Logging in takes too long now. You have to go through the same steps, including biometrics, 2x. Now you're not showed the breakdown of what you're paying for, just a balance. I need to know everything being paid for, how much, and exactly when it was paid, like it was in the previous version of app. I like the old version, not this one, and it should be changed back.
1 person found this review helpful

Renee L
I gave 2 stars based on the app initially worked fine until I was forced to update it. After I updated it, it sends me in a loop. I enter my email address and password, then do a 2 step verification. Then it repeatedly asks me to enter the same information, over and over and over again. I need your assistance so I can pay my rent on April 1st. Thank you.
1 person found this review helpful
Equity Residential LLC
March 30, 2025
Renee, please reach out to residentrelations@eqr.com team so we can help you as quickly as possible and resolve the issue in case other residents are having the same issue.

Pedro Balaguer (Epord)
The new update changed the app completely. It seems to be an embedded website now, and the login requires a code sent to phone or email EVERY TIME. Once logged in there are issues with the UI, for example with posts exceeding the width of my phone screen. It used to work fine, no idea why they made this update.